Sr. Advocate

About the role

At Going, our mission is to help people travel and experience the world. To achieve this mission, we discover opportunities to provide outstanding value for our members in ways that work for our business. We are looking for an experienced Senior UX Researcher who is passionate about creating impactful research that will help us stay true to our mission.

We take research seriously. Our product teams work within the research based Continuous Discovery methodology, you will help facilitate this while diving deep into project based research as well. As our only Senior UX Researcher, you will play a key role in connecting our members’ needs and experiences by conducting comprehensive end-to-end research ranging from initial exploratory initiatives all the way through post-release validation.

Data-informed (qualitative and quantitative) decisions are critical to our product teams, as a result, you will be tasked with helping to define various opportunities (our member needs, pain-points, wants), selecting the best research methods and synthesizing insights so they can be shared with the rest of the team.

In the short term, you will:

• Become familiar with our systems, style & process
• Participate in Continuous Discovery Habits; coaching others on qualitative research.
• Lead your own discovery & interviews with members to understand pains, gains & Jobs to be done
• Guide research activities to define current member pain points and map ideal future experiences
• Facilitate research by collecting, analyzing, and producing insights to lead the team toward user outcomes
• Collaborate with cross-functional project team groups to support the design & creation of new products and features

What you bring to the table:

• 4+ years of professional experience with 2+ years of experience in User Research
• Experience in conducting research with a clear understanding of various quantitative and qualitative research methodologies
• Analytical, data-driven, and supremely detail-oriented
• Highly collaborative and empathetic: you love connecting with and helping others, whether they’re users or teammates
• You’re legally authorized to work in the United States and able to work US-hours.
• Preferred: Experience with quantitative analysis and data visualization